Resume

Experience

2017 - Present

Team Lead

Cisco

India

Currently working as Team Lead where managing Webex Calling Product from Webex Suites. This has given me another edge to try my hands-on on Cloud Technology. Previously I have been worked in Collaboration TAC managing CUCM, Unity, Presence, Cube & gateway and Video.

2016 - 2017

Senior Technical Specialist

DXC Technology

India

Here I was indulged in Avaya IP Telephony Technology as they hold Contact Center technology and has the largest customer base for this system. They do have UC in the market where I use to work Avaya Aura, Media gateways and session managers. Was a part of GSS providing global support to customers.

2015 - 2016

Technical Specialist

MindTree Ltd.

India

This opportunity provided me to get real-time experience and hands-on Cisco and Avaya IP Telephony technology. Here I used to do network design and change management for our clients.

2014 - 2015

IT and Networks Operations

Cyara

India

I used to manage internal IT and customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels.

2013 - 2014

Global Support Engineer

Innovatia India Pvt Ltd.

India

Worked as a Backbone support engineer for Avaya on Unified Communication product line. Integral part of the Global Support Services (GSS) supporting business units worldwide. Day to day interaction with Fortune 500 customers around the Globe which gives exposure to the Global customers.

Education

2023

Master of Technology in Software Systems

(Networks & Cloud)

BITS, Pilani

India

During my Master of Technology in Software Systems, majoring in Networks and Cloud, I refined my technical and creative skills while gaining extensive knowledge of design principles of Network and Cloud. This program equipped me with the ability to conceive and implement innovative solutions, emphasizing the importance of staying current with the ever-evolving technology landscape. The curriculum was meticulously designed to provide both theoretical and practical training in software development and systems design, ensuring I am well-prepared for a successful career in these fields.

Through rigorous coursework and hands-on projects, I developed a comprehensive understanding of networks, cloud computing, and advanced software systems. This program also emphasized research and innovation, encouraging me to explore new ideas and contribute to technological advancements. Collaboration with industry experts and peers further enriched my learning experience, allowing me to develop a robust skill set and a professional network.

Overall, my master's program has provided me with a solid foundation in software systems, enabling me to excel in dynamic and challenging environments. I am confident in my ability to contribute meaningfully to the field through research, innovation, and practical application of my skills.

2011

Bachelor of Technology in Computer Science & Engineering

AKTU, Lucknow

India

During my Bachelor of Technology in Computer Science & Engineering, I gained extensive knowledge and practical skills in key areas such as programming, software engineering, computer systems, networks, databases, and artificial intelligence. Additionally, I developed strong communication, teamwork, and professional ethics. This program has equipped me with a solid foundation in computer science, readying me for effective performance in professional settings.

Professional skillset

Product Management

Escalation Management

Creative Strategy

Team Management and Training

Team Leadership

Solution Architect

Languages

Hindi (native)

English (proficient)